Instructions for Reliable Packaging:

Always use high-quality materials for packing your shipments. Consider strength, cushioning, and durability when choosing packaging materials. Use packing chips, polyethylene foam, bubble wrap, air-filled bags, or shredded paper to cushion and secure individual items inside the parcel. 1

Before using them, make sure the outer (box, carton, packing tape) and inner packaging (padding) are secure. If they are damaged or unsuitable, repair or replace them before handing over the parcels for transport. 2

Do not send dangerous or prohibited goods, as you bear criminal responsibility for them. 3

External Packaging

Every international shipment must be placed in a strong cardboard package (box or carton) provided by the sender. You may use the product’s original transport packaging if you still have it. It should be suitable for transport and provide protection—unlike retail packaging. 1

The outer packaging must be securely sealed, and all edges reinforced with packing tape. It is extremely important that the packaging matches the weight of the contents to protect your goods throughout the entire transport process. The packaging should be suitable for handling with loading and sorting machines. During transport to your recipient, your shipments may be reloaded several times and travel hundreds or even thousands of kilometers by land or air. 2

Separate parcels/packages joined together with tape as a single shipment are not accepted for transport. Such packages must be placed inside one larger and sufficiently strong cardboard box or carton. 3

Bundles, bags, sacks, duffel bags, travel bags, suitcases, and tubes are not accepted for transport. Such shipments must be additionally placed in a sturdy cardboard or other rectangular box. 4

Packages containing documents for DPD ECONOMY and Air Express services must be packed in a rigid cardboard envelope or in a properly sized box. 5

Choose an outer box that fits the items you are sending. Boxes that are too empty can cause shifting and damage, while overfilled ones risk bursting or damaging the contents due to pressure. 6

No part of the shipment’s contents should protrude from the box. In such cases, use a larger box and additional padding. 7

It is recommended to choose sturdy boxes made of five-layer corrugated cardboard of good quality with an outer coating. 8

Use wide, strong packing tape to seal the box or carton. 9

All sides of the package must be protected and reinforced. The maximum load during transport (machine sorting, reloading, bumps during movement, braking, takeoff, and landing) is approximately equivalent to a free fall from a height of 80 cm onto a hard surface. The outer and inner packaging must withstand 4–5 times the weight of your shipment and protect its contents. 10

When sending gifts, do not rely on the commercial packaging in which you bought them. Repack them properly. Many products are sold in attractive but unsuitable packaging for transport. 11

Do not use nonstandard or damaged cardboard boxes. 12

Do not use fabric or textile bags. 13

Use five-layer BC-type corrugated cardboard with a soft kraft or polyethylene foam inner lining to pack maps, drawings, and paintings. 14

You may use previously used cartons, but make sure they are completely strong, in good condition, not deformed, and won’t give way. Remove all old labels (waybills) and stickers. 15

“Fragile” and “Attention” stickers do not replace proper inner and outer packaging. They are only informational. 16

Internal Packaging

Use cushioning materials (packing chips, shredded paper, polyethylene foam, air-filled bags, bubble wrap, etc.) to protect individual items in the package from unnecessary movement. 1

Items must not move freely inside the internal packaging of the parcel. Always use proper internal packaging to wrap and cushion each item in your shipment. 2

If you pack different products together, the cushioning must be suitable for the most fragile item. Fragile items must be individually wrapped with several layers of soft internal material and must not touch each other. 3

Do not overfill the gaps in the package. Factory transport packaging intentionally leaves empty spaces that absorb shock forces during transport and prevent them from transferring to your goods. 4

Place individual items in the center of the package so they do not touch the outer walls. Then pad them on all sides. Do not leave empty spaces. 5

Use soft padding for light goods and firmer padding for heavier ones to absorb unwanted impacts and prevent possible punctures. 6

Packing Fragile Items

If the shipment contains glass jars, they must be packed in a new, undamaged jar box made of 5-layer corrugated cardboard (offered by Speedy), with a maximum of 1 jar per shipment. 1

If the shipment contains wine bottles, they must be packed in a new, undamaged wine box made of 3-layer corrugated cardboard and styrofoam (offered by Speedy), with a maximum of 3 bottles per shipment. 2

Fragile products must not come into contact with the outer packaging; there must be padding between them and the walls. 3

Always use cardboard dividers inside the shipment when sending flat, fragile materials. They will separate the items from each other, protect them from touching, and provide protection from the outer walls. 4

Protect your discs and audio/video media with soft padding material around each individual item. 5

Packing Bulk and Liquid Goods

Liquids may be transported only in special transport containers secured against leakage. These containers should be placed in protective film or a bag, but not in a cardboard box. Leakage from inadequately packed shipments may cause damage to your goods and those of other customers. 1

Place powders, bulk contents, or semi-liquid substances in separate strong plastic bags, seal them tightly, and place them in individual, properly sized cardboard boxes. 2

FOOD

- Shipments containing “food” that requires temperature-controlled transport are not accepted, such as deep-frozen foods, eggs, fresh vegetables and fruit, etc.
- Bee honey is transported only in Speedy’s mandatory jar packaging. Sending 1 jar per shipment is allowed.
- More than 1 jar per shipment, regardless of contents, is not allowed;
- Olive oil and sunflower oil are transported only in Speedy’s mandatory packaging for 1 or 3 bottles;

ALCOHOL AND TOBACCO PRODUCTS

- Bottled spirits: more than one bottle. A bottle is accepted only in Speedy’s mandatory packaging for 1 bottle;
- Bottled wine is accepted only in Speedy’s mandatory packaging for 1 bottle or 3 bottles and must travel as separate single shipments. Bundling packages so they travel as one combined shipment is not permitted;
- Excise goods and tobacco waste whose possession, carrying, transport, offering and sale are prohibited under the Excise Duties and Tax Warehouses Act;
- Bottled alcoholic beverages with excise stamps indicating a nominal quantity in liters lower or higher than the capacity of the respective bottle;
- Bottled alcoholic beverages without an excise stamp when one is mandatory, or affixed with a fake, forged, or expired excise stamp;
- Bottled alcoholic beverages with a DUTY FREE excise stamp;
- Tobacco products without an excise stamp when one is mandatory, or affixed with a fake, forged, or expired excise stamp;
- Tobacco products in bulk or as separate pieces from opened packs in quantities over 40 pieces, except when selling hand-rolled cigars;
- Tobacco products with a label that must include the words DUTY FREE;
- Heated tobacco products, as well as heated products with contents other than tobacco based on plants, herbs, fruit, or other substance(s), or combinations thereof;
- Hand-rolled cigarettes or cigarettes made from filter-tipped blanks in quantities over 40 pieces;
- Cigars, e-cigarettes, e-liquid, shisha (hookah) tobacco;
- Tobacco waste that does not constitute smoking tobacco (for pipes and cigarettes).

MEDICINES, NARCOTIC SUBSTANCES, CHEMICALS

- Medicines;
- Vitamins or food supplements that are NOT registered with the BFSA (Bulgarian Food Safety Agency);
- Disinfectants;
- Narcotic, anesthetic, psychotropic and poisonous substances;
- Doping substances, anabolic steroids and growth hormone.

VALUABLE AND BRANDED GOODS

- Furs, carpets, watches, other types of jewelry and leather goods valued at more than 520 euros per item;
- Transport of branded goods without the permission of the trademark owner;
- Coins, banknotes, currency, securities (shares, bonds), traveler’s checks, vouchers or tickets, checks, phone cards or similar documents of value are not permitted;
- Items of value to the sender; precious metals (platinum, gold, silver) processed or unprocessed; gemstones, real pearls, unique jewelry, antiques, works of art and other valuable items;
- Goods of protected trademarks in quantities of more than 1 item per shipment;
- Movable cultural property without an issued permit or certificate.

DANGEROUS ITEMS AND GOODS DUE TO COMPOSITION AND/OR SHELF LIFE

- Weapons, weapon imitations (toys), ammunition, explosives, pyrotechnic products and key components for weapons (barrel, bolt carrier, receiver, suppressor, cylinder, bolt or breech block);
- Substances with a hazard class under ADR or another convention;
- Perishable cargo, live or dead animals, material for medical or biological research, medical waste, human or animal remains, body parts or organs, live plants;
- Items and substances that require temperature-controlled transport.

Other

- Shipments containing identity documents (ID card, passport, driver’s license and similar documents);
- Rose oil, lavender oil and other essential oil extracts cannot be sent. Sending rose water and other diluted products is allowed;
- Other substances and items listed in international treaties, as well as items whose import and distribution are prohibited in the destination country, cannot be sent;
- Religious materials of sects and organizations that are banned or not registered in the country;
- Used excise stamps, as well as excise goods affixed with stamps of a repealed design after the date the new excise stamp design was introduced;
- Shipments consisting of more than one package;
- Shipments packed in suitcases, sacks, bundles and similar. To be accepted for transport, the shipment must be placed in a carton.