Based on our experience, we recommend a few steps that help deliveries run smoothly.
Sales campaigns
Campaigns such as Black Friday, Christmas sales, Easter sales and Cyber Monday are increasingly popular and now take place throughout the year. Courier networks are busiest during major campaigns, so retailers should allow longer delivery timeframes during these periods.
Use this as an opportunity to set clear expectations and build trust. When clients receive realistic delivery timeframes, you reduce the risk of disappointment and give them a better experience.
When signing a contract with Speedy, tell your dedicated sales representative about upcoming campaigns and expected shipment volumes. This allows you to plan the required resources together for the campaign period.
Delivery to an address
If you use a Speedy integration, make sure the address is entered in the appropriate address fields and not only in the Notes field.
Correctly submitted address data helps prevent avoidable delivery delays.
Delivery to an parcel shop or locker
Give clients the option to choose delivery to an parcel shop or locker. This gives them more flexibility and can offer a better price and a shorter delivery time.
An accessible delivery option can also support client loyalty and repeat orders.
Sunday working hours
Our Sunday working hours can give you an advantage when a parcel needs to be delivered on Monday.
Check which offices are open on Sundays: Service Schedule, Sunday Working Hours and Mobile Postal Stations
Parcel packaging
Reliable packaging is essential for protecting parcels during transport. Every journey involves risks, so make sure your parcels are properly protected. If you do not use your own packaging, you can choose from the packaging options offered by Speedy.
Packaging advice and Speedy packaging options: https://www.speedy.bg/en/packaging. See how to package a parcel on the Speedy YouTube channel.
Label printer
Spend less time labelling parcels.
Your Speedy sales representative can provide more useful practices and advice for your business.