Predict and Smart Control

PREDICT

The waiting is over!
PREDICT is а preliminary FREE OF CHARGE information about the delivery time of the shipment to your door within a 60-minute delivery slot.




SMART CONTROL


SMART CONTROL gives you FREE OF CHARGE the whole information about your shipment and control over its delivery.


SMART CONTROL is a LINK you receive as e-mail, sms or Viber message when you expect a parcel:

Click on the link and you will find various options in the form of buttons or links (see below*), with which you can conveniently manage the delivery of your expected parcel:
 


Watch the video or see a detailed description of the various options below:



  •  NEW: Redirect delivery to address
  •  Fill in missing/incomplete address
  •  Track parcel in real time
  •  Redirect parcel to Speedy office or automat
  •  Call the courier back for second visit
  •  Postpone parcel to next day
  •  E-mail notifications
  •  Log in MySpeedy App
  •  Confirm delivery (optional)
  •  Refuse parcel



NEW
:
REDIRECT DELIVERY TO ADDRESS

Through SMART CONTROL you can redirect the shipment to an address of your choice.







TRACK SHIPMENT IN REAL TIME

SMART CONTROL informs you FREE OF CHARGE about the current location of your shipment.





REDIRECT DELIVERY TO SPEEDY OFFICE OR AUTOMAT

Within SMART CONTROL you can redirect the parcel to the Speedy's most convenient for you office or automat. Redirection is FREE OF CHARGE for one and same city. Depending on the time of rediredting, the shipment can be delivered within the same delivery time period or on the next working day.





CALL THE COURIER BACK TO THE ADDRESS

Within SMART CONTROL you can request a re-visit to your address in cases where the courier has failed to contact you. Using the Call back button, the courier can visit you again the same day. Just choose whether the second visit is on the same day or the next and confirm.









POSTPONE DELIVERY FOR NEXT DAY

SMART CONTROL offers the FREE OF CHARGE option to postpone the parcel for the next working day depending on your plans and personal time.





FILL IN MISSING/INCOMPLETE ADDRESS

In case of missing or incomplete delivery address you will receive a notification and link in SMART CONTROL and by clicking on the link you can fill in the proper address, so that we would be able to deliver the parcel to your door.





EMAIL NOTIFICATIONS

Within SMART CONTROL you can request automatic e-mail notifications of one or more of the options presented here directly to your email.




ENTER MYSPEEDY APP

SMART CONTROL enables fast and convenient access to My Speedy – your application for more detailed customer service and experience.



CONFIRM DELIVERY (optional)

SMART CONTROL allows you to confirm the delivery of your shipment. The confirm option is NOT OBLIGATORY for delievery execution.





REFUSE PARCEL

SMART CONTROL enables you to refuse a parcel delivery.