Collection Request order

Key requirements for generating orders and collection of parcel from abroad and delivery to Bulgaria for the following services:
202-EXPRESS BALKANS
307-DPD ECONOMY CR
308-DPD ECONOMY CR DELIVERY
427- PALLET ONE EU CR – PREMIUM
432- PALLET ONE RO
442- PALLET ONE GR

Collection Request orders for the abovementioned services are generated and ordered via the customer web application MySpeedy through the following link: https://myspeedy.speedy.bg/

Full parameters for the pick-up and delivery of parcels with these services are available in the description of the corresponding service in the company website.
The sender’s address is being visited by the courier in standard working time up to two days after the order has been generated (without fixed time window) by the requesting customer through MySpeedy App. Parcels are accepted for pick-up only if the sender is ready to provide them and if there is no difference between the requested and real count of the parcels.

With Collection Request services are accepted only single parcel shipments and every ordered parcels is billed as a separate shipment. For services 202,427, 432 and 442, multiple parcel shipments are allowed according to the maximum number of parcels per each service.

The requester of the parcel in MySpeedy is always the payer of the service and the same is the recipient of the parcel of third party payer with active contract with Speedy JSC.

Tracking of the generated waybills through my Speedy is available on the company website in section Track Shipment. If you have any questions or need support regarding international shipments, you can turn to international@speedy.bg .

The collection Request service is not available for services 307 and 308 from Italy and the United Kingdom.