Following the amendments and supplements in Postal Service Act, we are obliged to stop sending parcels with C.O.D. and international shipments from automats!
SENDING A PARCEL THROUGH SPEEDY AUTOMAT
To send a parcel from a Speedy Automat you must have a prepared waybill. How is that done?
1. You must be a registered user in MySpeedy with correct data.
2. If you are a private individual or a company without contractual agreement with Speedy JSC, first, you must send your contact details to email@example.com. A necessary condition, is to send the information from the email you are registered with in My Speedy. The mail must contain three names and a contact number. Expect a call from Speedy, within 24 hours (in working days), to confirm your validation.
- Your parcel must be securely packaged and correspond to the requirements to be within 20 kg.
- Parcels sent through an Automat after 18:00 in a workday or 14:00 in a half-work day are serviced on the next workday! The delivery deadline is calculated based on the date when the parcel was serviced.
STEP BY STEP MANUAL FOR SENDING A PARCEL TROUGH SPEEDY AUTOMAT
Scan the parcel on the scanner.
Enter the number of the waybill.
N.B. By opening a larger compartment the prices of the service will change.
Speedy Automat expects you again soon.
FREQUENTLY ASKED QUESTIONS
1. I am experiencing software difficulties which do not allow me to send the shipment?
- If experiencing any difficulties sending a parcel please call 0 7001 7001
2. Can I send a shipment using the "Cash On Delivery" service?
- Cash On Delivery can be used when sending the parcel to an office or address according to the parameters of the COD service.
- If the parcel is sent from an Automat to another Automat the max value of the COD cannot exceed 2000 BGN.
- You can not request additional options "Open Before Pay" and "Test Before Pay".
3. How do I get the "Cash On Delivery" amount when sending through an Automat?
- If you are a legal entity or a company – the payment is done according to the terms of your contract with Speedy JSC.
- If you are a private person/private client – the payment is done in the nearest Speedy оffice (see Automats (APS)).
- For additional information please call: 0 7001 7001.